Sunday, August 21, 2022
Walmart no mpick up slots in the mornings on Saturday & Sunday. Read the reply from a chat message and you decide is lie or not? I don't talk long with the bot, and finally a live person arrives. Makes you wonder if she/he also wanted to play as bot in starting out in conversation. But, enjoy, Ask yourself, why does Walmart lie on something so simple, and just say they don't have enough employee's or just closed on weekends for pick up.
Walmart's Chat Assistance
When using support chat, never send sensitive information like credit cards or passwords.
Hello, welcome to the Walmart Help Center! I am Walmart’s automated support assistant.
1:33 AM
How can we help?
1:33 AM
Walmart bot said
My order
My order
You said
No morning pick ups on weekends?
1:33 AM
We are currently experiencing high volumes chats with longer than normal wait times. We appreciate your patience; however, if you prefer not to wait, many answers to commonly asked questions can be found in our Help section on Walmart dot com or on our mobile app.
1:33 AM
Walmart bot said
I can connect you with an associate. How should we contact you?
1:33 AM
You said
Start chat (1 min wait)
1:33 AM
You’ll be connected to an agent shortly. Please remain on the page while we transfer you.
1:33 AM
Good news! Our agent Asad Waris has joined the conversation.
(reason I say She/He, notice name)
1:34 AM
Hello, John. Thank you for contacting Walmart.com. I will be assisting you today.
1:34 AM
A
Agent said
Are you referring to the return pickups?
1:34 AM
You said
No, regular pick ups
1:35 AM
You said
Just want to place order, and time pickup are all pm only
1:36 AM
Agent said
There are regular store pick ups if slots are available and not reserved already.
1:36 AM
You said
Been trying since Friday, and your telling me no morning pick ups are all picked?
1:36 AM
A
Agent said
I am sorry if you weren’t able to reserve a pick up time slot in the morning.
1:38 AM
You said
Explain why?
1:38 AM
A
Agent said
Due to high influx of orders the time slots were already reserved. Please, allow me a moment to review your cart.
( note; She/he reviewed my cart and it continues)
1:39 AM
You said
Earliest pick up time since Friday is 4PM. At this hour when I place orders, your telling me all mornings are picked already? 6Am-3PM
1:40 AM
A
Agent said
Yes, I am afraid so. As per the time slots for Today All time slots have been reserved in the morning. Please, confirm would you like to pick up from a different store?
1:41 AM
You said
strange, I went out Saturday morning and no cars in the twenty plus slots?
1:42 AM
A
Agent said
If you want me to I will check which has the morning slots available
1:42 AM
You said
This was at 7:15AM
1:42 AM
You said
If you notice I never have problems picking up ay 7AM durning week. Reason I question weekends.
1:44 AM
A
Agent said
John, it is possible that the store received orders a day before and reserved all the pick up slots for the morning. I would like to confirm this but as we’re not present at the store we cannot say for sure why this has happened.
( as if I don't order also a day before)
1:45 AM
You said
Willing to bet, I will go out this morning at 7 AM, and all slots will be empty.
1:45 AM
You said
I expect the truth, nothing more than an honest reson.
1:46 AM
I would’ve called the store, and confirmed with them the actual reason without speculating the reasons. But as the store is closed right now. I can only say, that is common on weekends and that is customers who placed their orders booked the earlier timeslots and the later ones are left.
( telling me over forty plus people booked these slots Saturday & Sunday before me? Being up before midnight always?)
1:48 AM
A
Agent said
If you look at the Sat 8/27 Morning time slots are still available.
(not at store on wALTON IN rOGERS,)
1:49 AM
You said
Not when I pick the pick-up times. Check web page I am there looking at it right now.
1:50 AM
Can you please, rephrase your last message
1:51 AM
It is from the Rogers Supercenter.
1:53 AM
I am really sorry that the time slot got reserved before you could place your order, I don’t want to focus on things we don’t have control over with. Being said that, I insist on issuing you $10 promo code that you can make use of on your next purchase.
( received $10.00 for this conversation anyway, still want to know the truth)
1:55 AM
A
Agent said
If you like, I will select the morning time slot for the coming Saturday or look for a store that still has the morning time slot available near you.
( wanting to wait until next Saturday, now She/He laying game here, I also play)
1:56 AM
You said
States earliest time for pick up is 4PM, Since Friday, your telling me people reserved these slots, and I will go this morning and see them open. Wish to bet?
1:58 AM
A
Agent said
John, I am sorry I am not a betting person, but if you insist we can do that.
(she/he playing note not a betting person, but....)
2:00 AM
You said
Thanks for $10.00, but I am not placing order unless I can pick up early, which I am sure Monday all time slots will be open.
2:00 AM
You said
Four hours until open, five hours from now, I will sit in slot one and see when someone comes to aske me my name. If anyone even does?
2:01 AM
You really don’t have to do that.
2:02 AM
CodeCAF3JV7WADescription$10 off your order from Walmart Customer CareIssued08/21/2022Expiry11/19/2022
2:02 AM
A
Agent said
You will receive the same code within 24-48 hours to your inbox or spams folder.
2:02 AM
You said
I am 75 years old, retired, have all time to do things this dumb, to prove people lie.
2:02 AM
You said
All I wanted was the truth for Saturday and Sunday, and even now earlest time states 4PM??
2:03 AM
A
Agent said
John, it would be a lie if I knew for sure what happened and kept it from your. I see what you see on the website and since I am not able to confirm why the time slots are not available, I can only assume that people reserved them before time.
2:04 AM
You said
Will check next weekend and see if same. Telling me no one has taken slot 4PM in both days also weird.
2:05 AM
A
Agent said
As I mentioned the for coming Saturday 08/27 morning time slots are available, would mean that for this Sunday, the time slots got reserved which is why they are not showing up on the website. However, we can still look for a store that may still have morning time slot available. Like Rogers Neighborhood Market.
2:06 AM
You said
I always go to the main Rogers on Walton Ave. That is not the question. Reserved? I wonder, as to reserv you had to pay for all items first.
2:07 AM
You said
Over 20 and really 40 mslots reserved as both sides of lot reserved? Come on now.
2:08 AM
A
Agent said
Alright. I really wouldn’t know for sure, John as right now the store is closed and I would’ve loved to call them and confirmed why there are no timeslots.
2:09 AM
You said
Thanks for the false information as to open slots, but, will find out soon enough as well. Thanks John Lewis Sr. Have a good Sunday
2:10 AM
I am sorry that you feel this way. I provided the information that was only in front of me for any fur he information please, contact the store.
2:11 AM
A
Agent said
Is there anything else I can help you with today?
2:12 AM
You said
no thank you
2:12 AM
Thank you for contacting us, John. I wish you have a great day. If you need any help in the future, please remember that you can also visit the Help Center on our website for answers to frequently asked questions and concerns or you can call us at 1-800-925-6278 for assistance. Thanks for chatting with me and have a great day!
2:12 AM
W
Agent said
Your agent has left the conversation. You can close this chat window now or send another message to be connected to another agent.
2:12 AM
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